FAQs • South Chicago Heights, IL • CivicEngage

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South Chicago Heights, IL

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Do I ever need to renew my registration?: Renewals are not necessary as long as your contact information has not changed.

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CodeRed Notifications

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1. What is CodeRED and what is it used for?: CodeRed is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media.

2. How will I know when CodeRED is calling?: A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies.

3. Is there a cost to register for CodeRED?: No, registering for CodeRED phone calls, text messages, and email are free.

4. What if I miss a CodeRED phone call?: The CodeRED system will leave a message of your answering machine. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

5. Do I ever need to renew my registration?: Renewals are not necessary as long as your contact information has not changed.

6. What is the CodeRED Mobile Alert app?: CodeRED offers a mobile app for Android and iPhone devices. All residents and business owners are encouraged to download the free app to receive alerts based on the geo-location of your phone..

7. Can I register more than one phone number or email for my address?: Yes, you can register more than one phone number and/or email address for your location when your register for CodeRED.